Help & FAQs

What is is an online e-commerce marketplace that connects buyers and sellers from around the world. Our platform offers a wide range of products across various categories, providing customers with a diverse shopping experience.

How do I create an account on

Creating an account is easy! Simply click on the "Sign Up" button at the top of the page and follow the prompts to provide your information. You'll need a valid email address to get started.

How do I start selling on

To become a seller, navigate to the "Sell on Trivoshop" section and follow the steps to set up your seller account. You'll be able to list your products, set prices, and manage your inventory from your seller dashboard.

What types of products can I find on offers a wide array of products, including electronics, fashion, home goods, beauty products, and more. Our marketplace features products from various sellers, ensuring a diverse selection for shoppers.

How do I place an order?

To place an order, simply add your desired items to your cart and proceed to checkout. You'll need to provide your shipping and payment information to complete the purchase.

What payment methods are accepted?

We accept a range of payment methods, including credit/debit cards, PayPal, and other secure online payment options. Choose the method that's most convenient for you.

How does shipping work?

Shipping methods and rates vary depending on the seller and your location. Each product page will provide information about shipping options and estimated delivery times.

What if I have an issue with my order?

If you encounter any issues with your order, such as damaged items or missing packages, please contact our customer support team. They will assist you in resolving the problem as quickly as possible.

Can I return or exchange items?

Return and exchange policies may vary between sellers. Before making a purchase, be sure to review the seller's return policy on the product page. If you have questions, feel free to reach out to the seller directly.

How can I contact customer support?

If you need assistance, you can reach our customer support team through the "Contact Us" page. We're here to help with any questions or concerns you may have.

How can I track my order?

After your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on our website or the courier's website.

Is my personal information secure?

We take your privacy and security seriously. Your personal information is protected through industry-standard encryption and security measures. For more details, please review our Privacy Policy.