Vendor Policies and Procedures for Trivoshop.com

Vendor Registration and Onboarding

To become a vendor on TrivoShop.com, interested parties must submit an application through our vendor registration portal. The application will be reviewed by our team for suitability and alignment with our platform's values.

Once approved, vendors will be required to provide necessary information, including business details, contact information, and product listings.

Product Listings and Content

Vendors are responsible for creating accurate and comprehensive product listings that include high-quality images, detailed descriptions, pricing, and relevant attributes.

All product listings must adhere to our content guidelines, which include professionalism, accuracy, and compliance with intellectual property laws.

Product Quality and Compliance

Vendors are responsible for ensuring that the products they list on TrivoShop.com are of high quality and comply with relevant laws and regulations, including safety and labeling requirements.

Any claims or guarantees made in product listings must be accurate and verifiable.

Order Fulfillment and Shipping

Vendors are responsible for timely order fulfillment, including packaging, shipping, and providing tracking information.

Accurate and transparent shipping costs and delivery times must be provided in product listings.

Vendors are expected to communicate any potential delays or issues that might affect order fulfillment to customers and the platform.

Customer Service

Vendors are expected to provide excellent customer service to buyers, including responding to inquiries and addressing any issues or concerns promptly.

Timely and professional communication with customers is essential for maintaining a positive seller reputation.

Returns and Refunds

Vendors must comply with the platform's Refunds and Returns Policy, which outlines the process for handling returns, exchanges, and refunds.

Vendors are responsible for processing returns and refunds in a timely manner and communicating the status to customers.

Pricing and Fees

Vendors are responsible for setting their own prices for products listed on TrivoShop.com. However, prices should be competitive and consistent with market standards.

Vendors will be subject to platform fees as outlined in our Vendor Agreement. These fees contribute to the maintenance and promotion of the marketplace.

Communication and Updates

Vendors are expected to keep their product listings, inventory, and business information up to date at all times.

Important updates, announcements, and changes to platform policies will be communicated to vendors through official channels.

Compliance with Policies

Vendors are required to adhere to all platform policies, including Vendor Policies and Procedures, Terms and Conditions, and any additional guidelines provided by TrivoShop.com.

Non-compliance with policies may result in penalties, suspension, or removal from the platform.